Clothings and Accessories for Men Women and Children

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Clothings and Accessories for Men Women and Children

Returns and Exchange Policy

Subject to the conditions set forth below:

 

FRENCHBORN will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the Shipment Confirmation, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation. Refunds are made in the form of original payment. If the original form of payment is not available, a customer making a return within thirty (30) days of purchase will be provided with a merchandise credit. Merchandise returned after thirty (30) days with original receipt is refunded in the form of a merchandise credit valid at FRENCHBORN retail stores or www.FRENCHBORN.com.
 

If you wish to receive a refund you can make a return via Return Merchandise Authorization (RMA), available at via www.FRENCHBORN.com/r-m-a, then, drop off location of the courier shown on our prepaid label, or by giving the products to the Courier arranged by us within thirty (30) days of the date of the Shipment Confirmation, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation. None of these return options will involve any additional cost to you. You should send the product in the same package received by following the directions contained in the section regarding "RETURNS" within the Buying Guide posted to our Website. However, you will be responsible for the cost of returning the product to us if you do not utilize one of the (3) three free return options offered by us. If you have any doubts you can contact us through our “Contact Us” webpage or at the telephone number +1-323.207.0791.
 

If you wish to exchange a product, provided you have the receipt, you may do so online, at www.FRENCHBORN.com/exchange-merchandise within thirty (30) days of the date of the Shipment Confirmation, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation. You may also request an exchange online if you made the purchase as a Registered User. You will have fourteen (14) from the date you request the exchange to return the original item(s). If you do not return the original item within 14 days, you will be charged the amount using the original payment method. Exchanges of online purchases using PayPal are not available at this time.

Terms and Conditions for Gift cards and store credits are available at www.FRENCHBORN.com. Store credits may not be converted to cash at any point, except as required by applicable law. PayPal orders are not exchangeable online. For further information on returns and exchanges for online purchases please visit www.FRENCHBORN.com.

Please allow 1-2 billing cycles for the refund to appear on your bank statement (due to different banking institution policies). Merchandise (including Gift Cards and merchandise credit cards) purchased in Puerto Rico or outside of the US are not returnable or exchangeable in the US. Price adjustments will not be honored for any marked-down merchandise. Undergarments & swimwear are returnable or exchangeable, as long as they remain in the original packaging and the hygiene sticker remains attached. Accessories and perfumes must be in their original condition and original packaging. Subject to applicable law, on sale merchandise is sold “as-is”.
 

FRENCHBORN reserves the right to refuse returns of any merchandise that does not meet the above return requirements in FRENCHBORN’s sole discretion.
 

For any questions or more information go to our Buying Guide at www.FRENCHBORN.com. This policy is in addition to and does not affect consumers’ rights under any applicable law.

This policy is in addition to and does not affect consumers’ rights under any applicable law.

Please include with the product being returned all original boxes, instructions, documents, and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund based on our Return and Exchange policy conditions. We will process your refund as soon as possible and in any case; within thirty (30) days of the date the returned goods have been received by us. We will refund any money received from you using the same method used to make payment if the card is available. If not, subject to any legal requirements, we will issue you merchandise credit. Merchandise credits do not expire.

Monogrammed or customized products are not returnable or exchangeable.

Return of gift cards shall be governed by the Gift Card Terms pertaining to gift cards which may be found at: Gift Card Conditions.

Online Purchases:

Subject to the conditions set forth below:

 

FRENCHBORN will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the original purchase date. Refunds are made in the form of original payment.

If the original form of payment is not available, a customer making a return within thirty (30) days of purchase will be provided with a merchandise credit. Merchandise returned after thirty (30) days with original receipt is refunded in the form of a merchandise credit valid at FRENCHBORN retail stores in the US (excl. Puerto Rico) or www.FRENCHBORN.com. We do not accept returns without a receipt, however, as a gesture of goodwill, we will allow an even exchange (of the same item) for a different size or color, if available for sale, at the store only. A written copy of this policy is available upon request.

For purchases by credit or debit cards, please allow 1-2 billing cycles for the refund to appear on your statement (due to different banking institution policies). Merchandise (including Gift Cards and merchandise credit cards) purchased in Puerto Rico or outside of the US are not returnable or exchangeable in the US. Price adjustments will not be honored for any marked-down merchandise. Undergarments & swimwear are returnable or exchangeable, as long as they remain in the original packaging and the hygiene sticker remains attached. Accessories and perfumes must be in their original condition and original packaging. Subject to applicable law, on-sale merchandise is sold “as-is”.

Terms and Conditions for Gift cards and store credits are available at FRENCHBORN stores and www.FRENCHBORN.com. Store credits may not be converted to cash at any point, except as required by applicable law. PayPal orders are not exchangeable online. For further information on returns and exchanges for online purchases please visit www.FRENCHBORN.com.

FRENCHBORN reserves the right to refuse returns of any merchandise that does not meet the above return requirements at FRENCHBORN's sole discretion.

For any questions or more information go to our Buying Guide at www.FRENCHBORN.com. This policy is in addition to and does not affect consumers’ rights under any applicable law.

2

In-Store Purchases:

In circumstances where you consider that the product does not conform to your order, you should promptly contact us by telephone at +1.323.207.0791 or via chat with details of the product and a description of the defect.
 

You may return the product to us in person at any FRENCHBORN store in the United States or in Europe that contains the product section to which the product you want to return belongs, via the drop off location of the courier shown on our pre-paid return label, or by giving the products to the Courier arranged by us. Upon receipt of the returned product, we will fully examine it and notify you of your right to a replacement or refund (if any) via email within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within thirty (30) days of the date we confirmed to you via email that you are entitled to a refund or replacement for the non-conforming product.

If any defect exists, defective products will be refunded in full, including a refund of the delivery charges (if any) and any reasonable costs incurred by you in returning the product. We will always refund any money using the method used to make payment provided the same is available. If not we will issue merchandise credit.

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Returns of Defective Products

We aim to process all returns within 21 calendar days, once your return has been processed we’ll keep you updated every step of the way. An automated confirmation email will be sent from FRENCHBORN and your credit processed as selected via RMA (Credit / Exchange / Refund to your original method of payment. If any item isn’t returned in the condition outlined in our refund policy a member of our Customer Care team will contact you to discuss your options.

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How long does it take to get a refund?

After selecting your return option (i.e., refund or credit), we’ll make every effort to quickly process your return and refund you back to your original method of payment. In the meantime, you’re more than welcome to place another order with us to receive your desired item.

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Can I exchange an item?

We like to get your order out to you quickly so unfortunately we can’t make changes or cancel an order once it has been placed. This includes changes to items or address information. If you wish to return an item, you have 30 days from the date of purchase to send it back to the return address in the RMA.ime, you’re more than welcome to place another order with us to receive your desired item.

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Can I cancel or change my order?

Please allow 21 days for your Return to be received and processed as you have selected with y our RMA, and for confirmation via email for your RMA status. If you haven’t heard from us after 21 days of sending your parcel back, please contact us.

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Where is my refund?